Terms & Conditions

Sizes, dimensions & specifications

All sizes, dimensions, colours, capacities and or any other technical information given on our website are intended as a guideline and may be altered at any time without prior notice. Colours, sizes, finishes & technical specifications may vary without prior notice on any product. If you are unsure of any details please check with us prior to ordering.O

Order shortages & breakages

We must be informed within 3 days of receipt of goods of any shortages or breakages during transit. Any damaged items that have been delivered but signed for as in good condition will be considered to be in good condition when they arrived and as such no responsibility will lie with this company so please check all packages and parcels carefully before signing for them.  If you are unsure please sign for the delivery as unchecked.  Please note on some occasions orders for multiple items may be delivered in more than one package so before reporting a shortage please check the packing slip with each parcel for further information.

Returns

Not at any time should any goods be returned without first speaking to us. Goods that are returned due to customer error that need exchanging ie wrong size or colour ordered will need to have the postage costs paid for again as we are not responsible for extra postage costs. Goods that are found to be faulty upon examination will be replaced and reposted at our costs.

Handling Times

Please note all orders carry on them a 15 working day domestic handling (Mon-Fri).  Although most orders would be dispatched before then.

Items returded as undelivered

Any Items that are returned to us as undelivered due to an attempted delivery and then subsequently not collected from the delivery office can be redelivered but we will not be liable for the extra postage costs so they will need to be paid again.

Distance Selling Regulations 

The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made.

The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges. If you do want to cancel your order within the cooling off period you will be responsible for the return of the consignment and any associated costs. If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back. 

The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order or personalised.

Items banned from Air Mail

Recent changes implemted by the postal services from the Civil Aviation Authority does now mean certain items cannot travel by Air, if you are overseas and purchase an item that cannot travel by air any longer for example a petrol lighter. The order for any offending items will be cancelled and refunded to you.

 

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